Refund and Returns Policy

Overview

Our refund and returns policy lasts 45 days. If 45 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a refund, you must contact our sales office either by phone or email to request a refund of your purchase.
To complete your refund request, we require a receipt of your order or proof of purchase.

There are certain situations where only partial refunds are granted:

Customization was performed to the VFlowERP’s sofyware platform per client’s request.
Any subscribed plan that has a return request more than 45 days after purchase date.

Refunds

Once your return request is received and reviewed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund within the allotted timeframe, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at:
[email protected]

Exchanges

We do not offer an exchangeable item for the VFlowERP’s subscription software.

Need help?

Contact us for questions related to refund and returns policy at:
[email protected]

sustainable business

A Return & Refund Policy is a policy that dictates under what conditions customers can return products they’ve purchased from your eCommerce store and whether you’ll reimburse them or not. It will also let your customers know the time frame within which your company can accept returns.